Real agencies. Real numbers.
We started with one agency that knew us by name. We're growing this list slowly, with agencies who want to shape the product.
One month, and where the hours went.
This is the report every agency gets at month end: the time it gave back, priced at the rate of whoever would otherwise have done that work. The numbers below are from our own demo workspace rather than a customer's, because another agency's traffic is not ours to publish.
Whose hours came back.
| Role | Hours | Their rate | Value |
|---|---|---|---|
| Principal | 31h | $150/hr | $4,603 |
| Licensed agent | 58h | $70/hr | $4,075 |
| CSR | 63h | $25/hr | $1,564 |
| Across the team | 151.5h | — | $10,242 |
Hours to the nearest hour, money floored to the dollar, so the value column adds up and never rounds in our favour. Time nobody has a rate for is left out of the total instead of being priced at a guess.
These figures are from our demo workspace, not a customer's. The volumes are modeled on a live agency rather than taken from one, because another agency's traffic is not ours to show, and yours will not be either. Your rates and your book give a different answer, which is the point of the report. Run it against your own numbers .
Nobody switches everything on at once.
- 01 You pick the hours. It answers on your existing number when you are closed, when your team cannot pick up, or all day. Start with the hours you are closed and your team's day does not change.
- 02 Review copies, if you want them. With certificates, you choose whether each one goes to your service team first, so they see it before a requester does. Automatic delivery starts only when you approve it.
- 03 You widen it when you are ready. More hours, the service inbox, automatic certificate delivery. Each step is yours to take, and anything it is unsure of goes to a person with the reason attached.
The next story on this page could be yours.
We're picking the agencies we work with personally, so we can shape the product around real workflows. Book a call and tell us what your team is buried under.
Book a 30-minute callThirty minutes with Aiste.
Tell us which AMS you run and where your calls go after hours. The quote is in writing the same day.