Sonant answers the phone. We run the whole front desk.
Sonant is a focused, well-built AI receptionist for inbound insurance calls. InsuraMate is built wider. It's the same insurance-trained phone AI, plus an email assistant that triages your inbox, an SMS assistant, and a Microsoft Teams workflow, all writing back to your AMS with a full audit trail.
Feature by feature.
| Feature | Sonant AI | InsuraMate AI |
|---|---|---|
| Channels handled | Phone calls (voice) | Phone, email inbox, and SMS |
| Phone calls | Inbound and outbound | Inbound, 24/7, 85 languages, matched to your AMS |
| Email/text workflows for call routing | Full inbox triage. Classifies every email (shadow/suggest/auto) and logs notes to your AMS | |
| Microsoft Teams workflow | Not a stated feature | Native: adaptive cards, one-click Claim, caller-ID source badges, inline name correction |
| Certificates of insurance (COI) | Not offered | Issued by the AI, including commercial-auto VIN validation |
| AMS writeback | Updates your systems post-call | Writes back with a full audit log attached to every call |
| AMS integration breadth | Broad: EZLynx, Applied Epic, HawkSoft, AMS360, QQCatalyst, more | Focused: Nexsure, with AMS360 and QQ Catalyst in rollout |
| Data isolation | SOC 2 Type 2 + GDPR | Single-tenant: one agency per deployment, field-level encryption, audit logging |
| Pricing model | Scales with call volume | Flat per-seat, calls and minutes never metered |
Thursday, 9:40 PM. A COI request lands in your inbox, not on the phone.
A commercial client emails: they need a certificate of insurance for a job site by 7 AM. A phone-only receptionist never sees it, because email isn't its channel. The request sits unread until someone opens the inbox in the morning, and by then the client has already chased your cell.
InsuraMate's email assistant reads it the moment it arrives, classifies it as an action item, and pulls the policy from your AMS. The COI goes out, logged as a note on the client's record with a full audit trail. If anything needs a human, it posts a Teams card your team can claim in one click.
Sonant would have nailed the call if the client had phoned. They emailed. That's the difference between an AI that answers the phone and an AI that runs the front desk.
Sonant is focused and proven. It has broader AMS coverage than we do today, including EZLynx, Applied Epic, HawkSoft and more, some of which we haven't shipped yet. It also does appointment scheduling, outbound calling, SOC 2 Type 2, and has real customer reviews. If inbound call handling on a supported AMS is the whole job, Sonant does it well.
The phone is one channel. Agencies also drown in email and texts, and that's where we go wider. Our email assistant actually triages your Microsoft 365 or Google inbox (it classifies every message instead of just routing a call), our SMS assistant answers texts, and a Teams workflow turns missed calls into one-click claims. Add COI issuance, audit-logged AMS writeback, single-tenant data isolation, and per-seat pricing that never charges by the call, and you're comparing a phone receptionist to a full AI front desk.
Sonant is a serious product for one job: answering the phone, with broad AMS support behind it. If your need is purely inbound calls on an AMS they already support, look closely at them. If you want phone, email, and text handled by one insurance-trained system, with COIs, audit-logged writeback, and single-tenant isolation, that's the one we built.
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