5 posts
Most agencies buy AI without recording what the work took before. Here are the four numbers to capture first, and how to read them six weeks later.
Your CSRs are buried in routine calls, COI requests, and AMS data entry. Here is how to cut that workload with AI instead of adding headcount.
After the AI picks up, it handles the routine request, logs it in your AMS, and hands complex calls to the right agent with the full transcript.
The question every agency owner asks. Google surveyed 3,466 executives and the answer is clear: AI makes human agents more productive, not redundant.
Producers are paid on commission. So how many hours a week are they spending on COIs, call notes, and CRM updates instead of selling? Here's what we see.