Claim calls, answered on the first ring.
Customers reporting a claim don't want a callback. They want a calm voice right now. The AI answers live, recognizes it's a claim, pulls up the policy, and gets it to the right person on your team with a summary, before the customer hangs up.
Here's what it's costing your agency today.
average producer time per claim call
And that's just the call. Add documentation, AMS entry, email follow-up, and the claim's eaten half an hour of producer time.
of agency calls are claim-related
If you're not handling them efficiently, you're choking your producers' ability to sell new business.
is when many losses actually happen
Auto accidents, water damage, break-ins. They don't wait for business hours. A customer reporting a loss at 9 PM who hits voicemail just had their first crisis-moment experience of your agency be silence.
is where retention is won or lost
The claims experience is the single biggest driver of whether a customer renews. A fast, calm pickup at the worst possible moment is what decides if they stay with you.
Specifically built for this.
A calm live answer.
The AI answers on the first ring in the caller's language and sounds like a careful, calm CSR, so a customer reporting a loss reaches a real conversation instead of voicemail.
Recognized and routed.
The AI recognizes the call is a claim, pulls up the policy and any existing claims from your AMS, and routes it straight to the right person on your team. It does not take the claim itself; it makes sure the right human has it fast.
Handed off with context.
The right person gets a Teams card with the policy details and a plain-language summary of the call, so they pick up already knowing who called and why, ready to take the claim and next steps.
Claims are the highest-stakes call an agency takes and the worst one to mishandle. The customer is stressed and the clock matters. Yet claim calls, first notice of loss especially, pull producers off revenue work more than almost anything else. Answering that call well does two jobs at once: it gives the customer an immediate, calm pickup at any hour, and it gets the call to the right person with the policy and a summary already in hand, so your team takes the claim without the customer ever hitting voicemail.
Producers stop spending mornings fielding claim calls one by one. Customers stop waiting on hold at the worst possible moment. Both win.
Read the Goodwill Financial storyAgencies with high claim volume that's pulling producers away from new business.
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