85 languages. Same agency.
Russian, Polish, Mandarin, Vietnamese, Tagalog, Arabic, Haitian Creole. InsuraMate answers in each of them, and follows a caller who switches mid-call.
Here's what it's costing your agency today.
Americans speak a language other than English at home
Most independent agencies and brokerages serve some part of this population today. Most do it badly, with Google Translate or a producer's spouse.
agencies can hire CSRs for 85 languages
You cannot hire your way to 85 languages. You can switch them on.
Specifically built for this.
Auto-detects the language.
When the call connects, it listens for the first word and switches to that language for the rest of the call.
A spoken voice, not a phone tree.
It is a real conversation in the caller's own language rather than a menu, and it follows them if they switch language mid-call.
The follow-up matches the call.
The call, the transcript and the follow-up text are in the caller's language; the summary your team reads is in English.
Whatever community your agency or brokerage serves, you can serve them in their language without hiring for it.
Read the Goodwill Financial storyMulticultural markets where existing CSR hiring can't keep up with the language needs of the customer base.
Thirty minutes with Aiste.
Tell us which AMS you run and where your calls go after hours. The quote is in writing the same day.